Broken Hill

Our Social Media Guidelines can be found at - http://bit.ly/2tfQxYD

Through Facebook, the Broken Hill City Council (Broken Hill For Real) aims to you keep you up to date on all the latest news, events as well as other council initiatives and activities.
Posts will include:
• upcoming events and activities happening in Broken Hill
• important news updates
• links to interesting and useful information about Broken Hill published on council’s website and the internet
• replies and direct messages.

Post and replies
Please use council’s Facebook page to respond to council posts only.
Council will reply to you as quickly as possible, however staff are available during business hours only – 8.30am to 5.00pm Monday to Friday.
If you have a formal request or enquiry, a complaint or a submission for a community engagement program, visit the Contact Council page for a range of contact options:http://bit.ly/1zRB5mm

Please note that council’s Facebook page is moderated and any vexatious, defamatory or malicious comments will be removed.

Do not:
• Post anything that could be considered prejudicial, racist, off-topic, inflammatory, repetitive, vexatious, offensive or otherwise inappropriate.
• Swear. We want everyone to be comfortable visiting here to get the information we try to provide.
• Harass or make personal attacks against other users, councillors or council staff. Please be respectful of others and their opinions.
• Repost other people's appeals, requests or offers, or anything else that could be considered spam.
• Link to other Facebook pages, any non-government or off-topic page.
• Report any offensive material on Facebook to this page, or post a link to it. Complaints about offensive material should be made directly to Facebook.

During an election period
Council’s social media channels shall continue to provide regular communication with residents, including service requests that align with Customer Contact procedures, event information, program initiatives and general day-to-day council business that is of public interest during the caretaker period.

Council shall not respond to any political comments made or posted during the caretaker period and council shall maintain the right to remove messages which contravene caretaker principles, whether from members of the public or councillors, or which are off-topic as per these Guidelines.

A notice shall be posted on council’s social media channels before the start of the caretaker period, which outlines that council shall not respond to any political comments made, or posted during the caretaker period.

All social media undertaken during the caretaker period shall continue to be in accordance with the Broken Hill City Council Social Media Guidelines.

Disclaimer
Although, council takes care in producing the content for Facebook, it does not guarantee that the information is accurate, complete, and current or that the data is free from defects or malicious code such as viruses.
Council does not accept any responsibility if you incur any loss or damage (however it was caused) in connection with the use of Facebook or any website to which it links.
Council may not endorse content contained on other websites linked to its Facebook page.

Privacy collection notice
Your profile name from Facebook is collected by council for the purposes of addressing your enquiry, maintaining a record of correspondence and managing its Facebook page. No other personal information is collected by council from Facebook.
Council’s Facebook page includes the following collection notice, in accordance with the Information Privacy Act 2009:
This Facebook page is for the purpose of providing updated details on Broken Hill City Council news and events across the region. You are invited to participate on this Facebook page by giving us your views, opinions or comments on these posts via a submission to Facebook.
As part of the submission process, you agree to your submissions being made public through this social networking site immediately upon submission. You also agree that your submission will be transferred outside of Australia to Facebook servers located outside of Australia.
The Broken Hill Council is subject to the Information Privacy Act 2009, and is committed to respecting your privacy. If you have any privacy concerns or questions, please view council’s privacy policy (www.brokenhill.nsw.gov.au/privacy) or contact council on (08) 8080 3300.
If you make a contribution to this social networking site including personal information you should also be aware that, despite the terms and conditions of use of Facebook, the following possibilities exist:

• Although you may request that your personal information is removed from the website, it is possible that third parties may store or cache parts of this website containing your personal information so that your personal information will be available after deletion from this website.
• Third parties may locate your personal information through internet search engines. It is possible that third parties may collect and use your personal information for inappropriate and potentially illegal purposes.
• The moderator may reject your submission or remove your personal information from the contribution if the moderator believes that the publication of the personal information is inappropriate.

Your information will not be given to any other person or agency unless you have given your permission or council is required to do so by law.

Please also refer to Facebook’s Privacy Policy: www.facebook.com/policy.php